Privacy policy

Who we are

Energise is a sustainability consultancy committed to helping organisations improve their environmental and social sustainability performance. We operate two websites: 

• www.energise.com – our main consultancy website 

• www.sustemic.com – our sustainability technology platform 

Information we collect

When You Visit Our Websites 

• Cookies and similar technologies to improve your experience and understand how our sites are used 

• Analytics data (such as pages visited, time spent, and general location) to help us improve our websites 

• IP addresses and browser information for security and technical purposes 

When You Contact Us 

• Name and contact details when you fill out contact forms or email us 

• Information you provide in your messages or enquiries 

• Meeting notes if we have calls or meetings with you 

When You Work With Us 

• Business contact information and details relevant to our consulting services 

• Project-related information necessary to deliver our services 

• Invoice and payment information for billing purposes 

How we use your information 

We use your information to: 

• Respond to your enquiries and provide the services you’ve requested 

• Improve our websites through analytics and user feedback 

• Communicate with you about our services (only if you’ve expressed interest) 

• Fulfil our legal obligations such as keeping business records 

• Protect our business and prevent fraud or misuse 

Legal Basis 

We process your information based on: 

• Legitimate interests – to operate our business and improve our services 

• Contract – to provide services you’ve requested 

• Consent – where you’ve given specific permission (such as for marketing) 
• Legal obligation – where required by law

Sharing Your Information 

We may share your information with: 

• Subcontractors and suppliers who help us deliver our services (with appropriate data protection agreements) 

• Technology providers who help us operate our websites and systems 

• Professional advisers such as lawyers or accountants 

• Authorities if required by law 

We never sell your personal information to third parties. 

Working with Subcontractors 

When we share your information with subcontractors or suppliers: 

• We only share what’s necessary for them to provide their services 

• We require them to protect your information and use it only for the agreed purposes 

• We ensure they meet appropriate data protection standards 

• We remain responsible for how your information is handled 

Cookies and Analytics 

What Cookies We Use 

• Essential cookies – necessary for our websites to function properly 

• Analytics cookies – to understand how visitors use our sites and improve them 

• Functional cookies – to remember your preferences and provide better service 

Analytics 

We use analytics tools to understand how our websites are used. This helps us: 

• Improve our website design and content 

• Understand which services are most interesting to visitors 

• Identify and fix technical issues 

Analytics data is anonymised and doesn’t identify you personally. 

Managing Cookies 

You can control cookies through your browser settings. However, disabling certain cookies may affect how our websites work for you. 

Your Rights 

Under UK data protection law, you have the right to: 

• Access – request a copy of the personal information we hold about you 

• Rectification – ask us to correct inaccurate information 

• Erasure – request deletion of your information in certain circumstances 

• Restriction – ask us to limit how we use your information 

• Portability – receive your information in a commonly used format 

• Object – to certain types of processing, including marketing 

• Withdraw consent – where we’re relying on your consent 

How to Exercise Your Rights 

To exercise any of these rights, contact us at people@energise.com. We’ll respond within one month and won’t charge a fee unless your request is unfounded or excessive. 

How We Protect Your Information 

We take data security seriously and use appropriate technical and organisational measures to protect your information, including: 

• Secure systems with appropriate access controls 

• Regular security updates and monitoring 

• Staff training on data protection 

• Secure communication methods where necessary 

How Long We Keep Your Information 

We keep your information only as long as necessary for the purposes we collected it: 

• Website enquiries – typically 3 years unless we start working together 

• Client information – 6 years after our work together ends (for business record requirements) 

• Website analytics – typically 26 months 

• Marketing communications – until you unsubscribe or we haven’t heard from you for 3 years 

International Transfers 

We primarily operate within the UK. If we need to transfer your information outside the UK, we’ll ensure appropriate safeguards are in place to protect your information. 

Changes to This Policy 

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date at the top. For significant changes, we’ll notify you by email or through our website.

Contact Us 

If you have questions about this Privacy Policy or how we handle your information: 

Email: people@energise.com 
Post: Energise Limited, 8 Eaton Court, Colmworth Business Park, St Neots, PE19 8ER 
Phone: +44 (0)1480 220280 

Complaints 

If you’re not satisfied with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO): 

• Website: ico.org.uk 

• Phone: 0303 123 1113 

• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 

 Document Owner: Tamsin Alsbury 
Review Date: 01/09/2026 
Approved by: Exec Team